SAP Application Support Consultant – Transportation Management (TM) & OTC

Experience- 6+ yrs

About the Role
We are looking for an experienced SAP Application Support Consultant with expertise in SAP Transportation Management (TM) and strong knowledge of the Order-to-Cash (OTC) process. You will be part of our AMS team, providing application support, incident resolution, system enhancements, and continuous service improvement for transportation and logistics business processes.

Key Responsibilities

• Provide Level 2/Level 3 application support for SAP TM incidents, service requests, and problem management.
• Support transportation planning, freight orders, carrier management, freight settlement, and transportation execution processes.
• Troubleshoot and resolve issues across SAP TM and integrated SAP applications.
• Support end-to-end OTC processes, including Sales Orders, Deliveries, Goods Issue, Billing, and Freight Cost Settlement.
• Perform root cause analysis and implement sustainable solutions for recurring issues.
• Support minor enhancements, configuration changes, testing, and deployment activities.
• Collaborate with business users, technical teams, and cross-functional SAP consultants.
• Ensure compliance with SLA commitments, support procedures, and change management processes.
• Participate in on-call support and critical incident management when required. Requirements
• 5+ years of hands-on SAP Transportation Management (TM) experience with SAP Application Support / AMS experience supporting SAP business applications in a production environment.
• Strong functional knowledge of:
  o SAP Transportation Management (TM) o Transportation Planning & Execution o Freight Orders & Freight Settlement o Carrier & Logistics Management o Order-to-Cash (OTC) processes
• Good understanding of SAP SD and integration with logistics processes.
• Experience in: o Incident Management o Problem Management o Change Management o Service Request Fulfillment o Root Cause Analysis o SLA-driven support delivery
• Working knowledge of ITIL framework and IT Service Management (ITSM) processes.
• Experience using ticketing tools such as ServiceNow, Xurrent, Jira Service Management, Remedy, or similar ITSM platforms.
• Strong analytical, troubleshooting, stakeholder management, and communication skills.
• Ability to work with global customers and support teams across different time zones. Preferred

Qualifications

• Experience with SAP S/4HANA TM (Embedded TM or Standalone TM).
• Knowledge of SAP EWM, MM, FI/CO, or GTS integration. • ITIL Foundation Certification.
• SAP TM Certification.
• Experience supporting logistics, supply chain, transportation, or distribution operations.